Consumer #9172611
I’m telling you, some comments leave you reaching for the Kleenex box.
Love you man!
I know, I know — Shhh!
In other news…
On the advice of my father (hi Dad!) I called Weber customer support to report the near death experience I had with one of their grills. Must’ve spent the better part of an hour on the phone with a perky and thorough lady named Erika, who took down all the details of the incident. Eventually she asked, “Now, Mr. Nibbe, was there any property damage or personal injury involved in this incident?“
Both, I replied.
Long pause…. “Oh, my. What happened?“
Up to this point I figured nothing in terms of compensation would be forthcoming, seeing as I hadn’t mailed in the warranty card that came with the grill when it was purchased years ago (who does that?). Erika had made a rather officious point of this early on in the call. But now, prompted for the details of the insult to person and property, I told her, in the most grave tone I could manage, of the board on my Trex deck that had been irreparably misshapen after fusing with drops of molten plastic, and that my right hand had been a victim of the same when I reached to shut off the gas valve. Now I thought for sure the offer of a free replacement grill, or the promise of a check of equivalent value, would arrive at my ear at the speed of light through the phone line from Illinois where Erika had told me she was located. I’d asked her that early on in the call, not because I really cared, but just to set a cheery tone.
Instead, “I’m sorry to hear this Mr. Nibbe. To complete my report I’ll need to see photo documentation. Can you provide this?“
There was no fooling Erika — she was on to my insincerity!
And so I emailed her all the photos she asked for, including one proving the injuring to my hand. That was ten days ago. Waited a few business days then emailed her a followup three days ago to ask if a decision had been reached. Radio silent.
Suck it up and buy a new grill, or continue to wait? Hmm.